Frequently Asked Questions
Find answers to common questions about our swimwear, sizing, care instructions, and the three bra insert system. Can't find what you're looking for? Contact us!
Sizing & Fit
How does the three bra insert system work?
Each Wild at Heart swimsuit comes with three different bra inserts (Small, Medium, and Large) that you can interchange to achieve the perfect fit. Simply remove the current insert and replace it with the size that fits you best. This system ensures that every woman can find her ideal fit without needing to try multiple swimsuits.
What if none of the three bra inserts fit me?
Our three bra insert system is designed to accommodate the vast majority of body types. If you're still having trouble finding the right fit, we recommend contacting our customer service team. We can help you find the perfect size or suggest alternative styles that might work better for your body type.
How do I know which bra insert size to use?
Start with the Medium insert and adjust from there. If it feels too tight or doesn't provide enough support, try the Large insert. If it feels too loose or provides too much coverage, try the Small insert. The beauty of our system is that you can easily switch between sizes until you find the perfect fit.
Do you offer custom sizing?
Currently, we offer our three bra insert system which provides a wide range of fit options. While we don't offer custom sizing at this time, our inserts are designed to work with most body types. If you have specific concerns about fit, our customer service team is happy to help you find the best option.
Product Information
What materials are your swimsuits made from?
Our swimsuits are crafted from premium, high-quality materials including nylon, spandex, and polyester blends. These materials provide excellent stretch, shape retention, and durability while ensuring comfort and a beautiful drape. All materials are carefully selected for their performance and longevity.
Are your swimsuits chlorine-resistant?
Yes! Our swimsuits are designed to withstand chlorine exposure and are made from materials that resist fading and deterioration. However, we still recommend rinsing your swimsuit in cold water after each use and following our care instructions to maintain the best condition.
Do you offer different coverage options?
Absolutely! We offer a variety of coverage options including high-waisted bottoms, full-coverage one-pieces, and adjustable tops. Our collection includes everything from minimal coverage triangle tops to full-coverage tankinis, so you can choose the level of coverage that makes you feel most confident.
What styles are best for different body types?
We believe every body type is beautiful and can rock any style! However, we do have some general recommendations: High-waisted styles are great for tummy control, ruched designs are flattering for curves, and adjustable straps work well for various bust sizes. The key is choosing what makes you feel confident and comfortable.
Care & Maintenance
How should I care for my swimsuit?
Always rinse your swimsuit in cold water after each use, even if you haven't been swimming. Hand wash with a gentle detergent designed for swimwear, avoid fabric softeners, and never put your swimsuit in the dryer. Hang to dry in the shade to prevent fading and maintain elasticity.
Can I machine wash my swimsuit?
We strongly recommend hand washing your swimsuit to preserve its quality and longevity. Machine washing can cause excessive wear, stretching, and damage to the elastic fibers. If you must use a machine, use a gentle cycle with cold water and place the swimsuit in a mesh laundry bag.
How long will my swimsuit last?
With proper care, your Wild at Heart swimsuit should last for several seasons. The lifespan depends on how frequently you wear it, how well you care for it, and how much exposure it gets to chlorine, salt water, and sun. Following our care instructions will help maximize the life of your swimsuit.
What should I do if my swimsuit gets damaged?
If you notice any damage to your swimsuit, stop wearing it immediately to prevent further damage. Contact our customer service team with photos of the damage, and we'll help you determine the best course of action. Many minor issues can be repaired, and we're committed to ensuring your satisfaction.
Shipping & Returns
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options for faster delivery. International shipping times vary by location. You'll receive a tracking number once your order ships so you can monitor its progress.
What is your return policy?
We offer a 30-day return window for unworn swimsuits with original tags attached. Due to hygiene reasons, we cannot accept returns on swimsuits that have been worn or tried on. If you're not completely satisfied with your purchase, please contact our customer service team within 30 days of delivery.
Do you offer exchanges?
Yes! If you need a different size or style, we're happy to process an exchange. Exchanges are subject to availability and must be requested within 30 days of delivery. The item being exchanged must be unworn with original tags attached. Contact our customer service team to initiate an exchange.
What if my swimsuit arrives damaged?
If your swimsuit arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement or refund at no cost to you. Your satisfaction is our priority, and we want to ensure you receive a perfect product.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment system. We never store your full credit card information on our servers.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your payment information. Our payment processing is handled by secure, PCI-compliant payment gateways. We never have access to your full credit card details, ensuring maximum security for your financial information.
Do you offer payment plans?
Currently, we don't offer payment plans, but we do accept all major credit cards and PayPal. We're always looking for ways to make our products more accessible, so stay tuned for future payment options. You can also sign up for our newsletter to be notified of any new payment methods.
Can I save my payment information for future purchases?
For security reasons, we don't store your full payment information on our servers. However, if you create an account, you can save your shipping addresses and preferences to make future checkouts faster and more convenient.
Still Have Questions?
Our customer service team is here to help! We're passionate about ensuring you find the perfect swimsuit and have an amazing experience with Wild at Heart.